About Avail Health | Behavioral Health Solutions

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Who Are We and What Can We Do for You?

Mission

We've all had the unforunate pain of a poor professional service experience, and healthcare is the greatest professional service out there. Your clients deserve the best experience in such an important and sensitive area, we just want to help.

Avail Health is a company whose core is built on developing tools for the clinicians, counselors, providers, and administration; the people that are in one of the socially toughest industries out there: behavioral health. The end beneficiary, the patient, needs help but often times either does not want help or will not admit that they need help. This makes the clinicians job a challenge, especially considering that each one of their patients is different and has different triggers and responses to certain strategies that are aimed to help them. Your job is face to face time with patients, helping them in an area of their life that will have an immense impact on the rest of their lives and the lives of those around them. You should not have to focus on paper work, redundant data entry, or outdated inefficient processes. While no one on the Avail Health team is a clinician, our goal is aligned with yours: provide effective, efficient, quality care for your patients.

Our products are built on the constraints that they must be secure, accountable, and easy to use. We use the same levels of encryption that your bank uses for it's web and mobile technology, ensuring that your agency's and your patients' data is safe. These security protocols meet and exceed HIPAA requirements. Feature-rich and simplicity are two qualities that every application strives to capture. Our pupose is to keep our tools as streamlined as possible without all the bloat, while still delivering on the components that matter most to you and the industry standards. One motto that we stand by is:

If you can browse the internet, check your e-mail, and buy something from Amazon.com, you can confidently use our products.

Standards

Security

Easy-of-use

Simplicity

Reliability

Performance

Scalability

Avail Health Timeline

July 2004: KeyNotes conceptualized, preliminary framework started

Sept 2004: First version of KeyNotes was deployed live

May 2006: Electronic billing and electronic toxicology results added to KeyNotes

Sept 2014: KeyNotes Rebranded as Avail Health Notes

Q4 2014: Avail Health Portal released

Future: Stay tuned and find out!

How We Got Started

How did Avail Health get started in such a niche area, coming from a technology oriented background?

The first introduction that we had into behavioral health as a service started with our father, a clinical director for over 17 years. As children, we never really knew what he did. We knew that his job wasn’t as glamorous as a police man or firefighter, just that he helped people with their problems. Only later would we realize just how important his job was and how the providers of behavioral health deserve celebration for their dedication and service.

In the middle of 2004, Charles had found himself in the predicament of dealing with a torn achilles tendon, crutches and all. He was in the process of interviewing with Microsoft after coming from a company named BEA Systems, building large scale software, which was purchased by Oracle. One day Charles was making a pizza in the oven and while sliding the tray back underneath the cooked pizza, it caught the edge of the pan and slid off the back of the rack onto the element. As you can imagine it immediately started to erupt into flames. Tossing his crutches aside, Charles hopped on one foot and managed to put the fire out before it got out of control. Directly after that, he called up our father, told him the story of what had just happened, and asked if he could stay with him for a while until his injury healed and he was no longer a danger to himself. Of course father obliged.

Occasionally the agency where Father worked at would have some small IT issues. Coming from the professional background that Charles was from, he knew that they needed a hand with maintaining the technology side of things. Plus it was a nice change of pace to get out of the house. So he would skip his medicine sometimes and head down to the agency to help out. He would set up printers, troubleshoot workstations, and even fix the electronic records system that was in place. The system that they had was incredibly fragile, antiquated, and incomplete. He knew that it had served a purpose, but he also knew that there had to be a better way. He had gotten it to a point where it was running as smooth as it had ever run. Then one day the system provider showed up with an “upgrade”. About five minutes into the update which was done through a CD-ROM, there was a recognizable “Oops!” exclaimed from the server room. The system provider then bolted out the door and straight to his car, not to be heard from for over two weeks. The system was brought to its knees, rendering it non-functional. The executive director knew something had to change. Knowing that Charles had a technology background of building software for over 12 years (at that point), he inquired about what it would take to get something else in place. Charles responded, "Give me a month and I'll see what I can come up with." The first version of KeyNotes was born.

The first iteration of KeyNotes was basically just clinical notes and some small features. However, it was much better than a system that was volatile. About a week later, Charles received a call from the executive director asking if he would show some of his colleagues from nearby agencies the product that he had been bragging to all of them about. Not fully knowing what was about to happen, he said “Yes.” After the demo, he was shocked to find out that everybody wanted it. That night was one of the longest nights of his life. He had a decision to make: go back to work at Microsoft or take the road less traveled and spark a new business.

Since then, many improvement have been made to KeyNotes. We really made an effort to listen to the needs of the counselors, billing coordinators, office administrators, and business owners that we got feedback from to include the complete core of components into KeyNotes. We really look forward to showing you how far we’ve come, where we are headed, and how far we can go together.

How We Work

Feedback
Design
Development
Testing

Often times our development process begins with you, our client. Since we are not clinicians utilizing the product every day to the full extent, we rely on feedback, both good and bad, to develop new features, streamline processes, and provide the industry with a better standard. There are many companies that practice the "Ivory Tower" approach to development, we are not one of them.

After evaluating the feedback, or recognizing a less than optimal process on our end, we turn to design. What should the function do? What visual user interface elements does it require? What is the most simple, effective way of adding this feature? After these criteria are outlined and we have a clear desired outcome for the change, our team fires up a fresh pot of coffee and gets cracking.

In this stage our dev team is hard at work, getting into the nitty gritty. We reference the outcomes and standards set forth from the feedback and design stages and implement them into the code. This ranges from the user-interface elements to the backend data storage. All of these features must fall under the mission standards of Avail Health in the areas of security, accountability, and ease-of-use.

Testing is where we deploy the changes to a test version and see if the implementation was a success. This is measured in terms of functionality and usability. Functionality is if the feature or fix adds the value described in the outcome and works error free without conflicting with another area of the program. Usability evaluation is based on ease of use, practicality, and user interface.

Testimonials

Our view overall is that Avail Health Notes is exceptional practice management software. We wholeheartedly endorse the software, the organization, and the progressive nature of the company.

James E. Barth Owner and Administrator
Barth & Associates

The thing I liked best is the great customer service. They were always available to answer questions and troubleshoot when we were having difficulty. Avail Health proved that great customer service is not a thing of the past.

Lindsy Anderson Administrator
Cascadia-Bountiful Life

Avail Health Notes is very easy and intuitive to operate, easy to navigate through, and find your way around. I tell new staff if they are able to navigate the web, they will be able to navigate Avail Health Notes.

Greg Bauer Executive Director
Alpine Recovery Services, Inc

Avail Health Notes has allowed us to go completely electronic, no paper files, and my staff like it – from line staff to administrators. It is a functioning full service product with no glitches. I would and have recommended Avail Health Notes to my best friend.

David L. Wilson Executive Director
MERIT Resource Services

You will kick yourself in the butt once you have it cuz you will wonder why you didn't do this years ago.

Penny S Bell Administrator
Ideal Balance

Go for it. Very user friendly. Great customer service, clinical reporting, and record keeping. Very easy to see what is going on with each patient's file.

Karyn Administrative Assistant
Bridges Treatment & Recovery

I recommend Avail Health Notes to my colleagues without reservation and will continue to do so.

Richard Drandoff Executive Director, Owner
ChangePoint, Inc.